Shipping policy


Welcome to Durga Jewellers.

At Durga Jewellers, we are committed to delivering your jewellery safely, securely, and on time. Every order is carefully inspected, securely packed, and dispatched with proper safety measures to ensure a trusted shopping experience.

Please read our Shipping Policy carefully before placing an order.

📦 Order Processing

  • All orders are processed after successful payment confirmation and quality verification.
  • Orders are usually processed within 1–3 business days.
  • Orders placed on Sundays or public holidays may be processed on the next working day.

Durga Jewellers reserves the right to cancel any order due to:

  • Product unavailability
  • Quality concerns
  • Incorrect pricing or technical errors
  • Suspicious or fraudulent transactions

🚚 Shipping & Delivery Timeline

Estimated delivery timelines may vary depending on:

  • Delivery location
  • Courier partner availability
  • Weather conditions or unforeseen circumstances
  • Public holidays and festivals

Approximate delivery timelines:

  • Gujarat: 2–5 business days
  • Other Indian States: 4–8 business days

Delivery timelines are estimates and may vary in certain situations beyond our control.

🔒 Secure Packaging

All jewellery products are:

  • Carefully inspected before dispatch
  • Securely packed to prevent transit damage
  • Properly sealed for safe delivery

Customers are advised to record a proper unboxing video while opening the parcel for security and verification purposes.

⚠️ Damaged or Incorrect Product

If you receive:

  • A damaged product
  • An incorrect product
  • A parcel with tampering signs

You must contact Durga Jewellers within 24 hours of delivery with:

  • Order Number
  • Product photos/videos
  • Proper unboxing video proof

Claims raised after 24 hours of delivery may not be accepted.

🔄 Return & Refund Policy

Durga Jewellers does not offer return or refund on all products.

Return or refund requests are accepted only in exceptional cases such as:

  • Wrong product delivered
  • Verified manufacturing defects
  • Transit damage verified by our team

All requests are subject to quality verification and approval.

Please refer to our Return & Refund Policy for complete details.

📍 Address & Delivery Responsibility

Customers are responsible for providing:

  • Correct shipping address
  • Accurate contact details
  • Proper pin code information

Durga Jewellers shall not be responsible for delivery delays or losses caused due to incorrect customer information.

🚫 Delivery Limitations

We reserve the right to:

  • Refuse delivery to certain remote locations
  • Delay shipment for security verification
  • Cancel orders in exceptional circumstances

📞 Contact Us

For shipping, delivery, or order-related queries, please contact:

Durga Jewellers
✨ 30+ Years of Trusted Jewellery Excellence

📧 Email: durgajewellersob@gmail.com
📱 Phone / WhatsApp: +91 7862829055
📍 Address: Near Bank Of India, Sardar Chowk, Khedbrahma, Gujarat

Subject to Khedbrahma Jurisdiction only.

Last Updated: May 2026